Refund policy

Returns & Refund Policy

At Shades Theory, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn

  • Be in its original condition

  • Include all original tags and packaging

  • Be accompanied by proof of purchase or order confirmation

How to Start a Return

To request a return, please contact us at:

**📧 **team.shadestheory@gmail.com

Include your:

  • Order Number

  • Reason for Return

  • Photos (if the item is damaged or incorrect)

Once your request is approved, we'll provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Contact us within 48 hours of delivery at team.shadestheory@gmail.com with clear photos of the issue. We'll review your case and arrange a suitable solution as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Customized or prescription eyewear

  • Personalized products

  • Gift Cards

  • Clearance or Sale Items

If you're unsure whether your item qualifies for a return, feel free to contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product, please request a return (if eligible). Once your return is approved, you can place a new order for your preferred item.

European Union Customers

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it without providing a reason.

Items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you by email regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:

**📧 **team.shadestheory@gmail.com

Need Help?

If you have any questions regarding returns, refunds, or exchanges, our support team is always happy to assist.

Email: team.shadestheory@gmail.com